If your item does not meet your expectations, please notify us via e-mail within 5 DAYS of receipt of order. Include the following information:
#1 Your Order Description
#2 Item(s) you would like to return
#3 Reason for return
Return the unused item within 14 days. We'll gladly refund your merchandise amount (minus shipping) or send a replacement, whichever you prefer. Your complete satisfaction is guaranteed!
Send email to email@example.com
Custom created and monogrammed items are not returnable.
Also please note that we do not refund or credit the shipping and processing charges.
Normal time for return processing is 10-14 days.
Returned merchandise is subject to a 20% restocking fee.
We maintain delivery confirmation on all orders shipped. Once delivery confirmation is received we are not responsible for lost, misplaced or stolen packages.
If you are unhappy with your purchase - tell us.
If you are happy with it - tell others please.
Custom Design Fee
If you desire an item created to your specifications or wish to modify an item (other than the options available), a custom design deposit of $25.00 is required. Pictures will be sent for your approval. This deposit will be applied to your purchase. If you do not order the item the deposit is forfeited. Thank you for shopping with Custom Gallery Creations.
All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you (customer) will be assessed a 10% cancellation fee before credit is issued.
If your order is Cancelled or Refused (excluding damage claim) AFTER shipping, you (customer) will be charged the outbound/turnaround shipping, handling and/or credit card processing fees to recover our expenses.
In the event merchandise shipped to customer is returned undeliverable, you (customer) will be charged, unless there is a shipper error, for all shipping costs incurred by Custom Gallery Creations.
Right to Refuse
We reserve the right to refuse services to anyone. Thank you for shopping with Custom Gallery Creations.